Refund policy

Returns

If their is a problem with your item you will have 3 days from the date of delivery to return the product and request a refund. Not all items may be returned so please see description for details. You may return any Product (as defined below) purchased on worthysurplus.com website:

A return authorization must be requested within 3 days of your date of delivery. You must contact us at support@worthysurplus.com to request and receive an RMA.

The return authorization number must be included along with your returned product. 

Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product after your approval to the address provided to receive a refund at your cost within 30 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. NOTE: If your item was damaged in shipping please check with your carrier for possible insurance coverage.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to worthysurplus.com.

If you return Product to Worthy Surplus (a) without a return authorization from Worthy Surplus or (b) without all parts and accessories originally included with your purchase, Worthy Surplus retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Worthy Surplus will process the return as quicly as possible.

Non-returnable items:

  • Perishable items
  • Downloadable software products 
  • Some health and personal care items
  • Clothing/Apparel
  • There are certain situations where only partial refunds are granted (if applicable)
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 15 days after delivery
  • Items that are damaged in shipping. If you are concerned about damage please email us support@worthysurplus.com before we ship out your item so we can add this to your shipment. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@worthysurplus.com.

Exchanges (if applicable)

Because are products are all single items or limited stock exchanges may not be possible. We will inform you if your purchase qualifies for an exhange and give you that option when we recieve your return request. Please note that we cannot accept exchanges beyond 15 days from the date of delivery.

Still have questions about your return? Contact customer service at support@worthysurplus.com.

Worthy Surplus

Re: Customer Support

PO Box 25, , Woodbury

Tennessee, 37190